Wired and wireless access changes under way. Are you prepared?

February 14, 2017

What is changing?

Network access controls will be enabled over the course of this year for devices connecting to the wired and wireless networks. This is part of the effort Dr. Runge announced to increase the security of our Michigan Medicine network connections. See the most recent update.

Wireless network

Effective April 27, 2017 access to the secure wireless network will only be accessible to:


  • Personally-owned devices enrolled in AirWatch (these will be able to connect to the Michigan Medicine 8021X wireless network).

  • Institutionally-owned devices with the CoreImage management system (computers configured and managed by Health Information Technology & Services have the "CoreImage" platform and set of applications). These will be able to connect to the Michigan Medicine "MFleet" wireless network).

Wired network

Restrictions for devices connecting to the wired network by Ethernet cable are being implemented gradually over the course of 2017. Access to the wired network will only be available to CoreImage devices and those inventoried by HITS teams. For more information about protecting the security of our networks, visit michmed.org/nac or contact the Service Desk: 734-936-8000, option 9.

Get ready for the change


1. Identify



  • Is your Michigan Medicine-provided device a CoreImage device? This can be a laptop or desktop, a PC or a Mac.


    • If you are not sure, visit the CoreImage webpage to determine if your device is a CoreImage device.

    • If it is a CoreImage device, you do not need to do anything. 

    • If it is not a CoreImage device, you will need to have it reconfigured to access secure Michigan Medicine networks.

  • If you have a personally-owned device (smartphone, laptop, or tablet), it must be enrolled in AirWatch to connect to the UMHS-8021X wireless network. Visit the AirWatch information page. You can self-enroll or HITS can assist. Visit one of our Help Me Now locations or pop-up clinics in your area.

2. Prepare



  • Check your storage
    Having under 50 GB of data stored on your computer will help minimize the time it takes to migrate your computer to the CoreImage.

  • Back up your device (recommended)
    It is recommended that you back up your device whether you are installing AirWatch on your personal device or preparing to migrate your Michigan Medicine computing device to the CoreImage. While HITS will back up and restore the data on your computer, it is a good idea for you to make a copy. U-M Box has unlimited data storage available and is safe for sensitive and regulated data.

  • Still need help? 
    Deployment teams will be reaching out to departments to get institutionally-owned, unsecured devices configured to the CoreImage. HOWEVER, to beat the rush, we encourage you to self-schedule an appointment with us now. Simply follow these Device Support Appointment Scheduling instructions to select a time that is more convenient and personalized for you. Alternatively, you can send an email inventory@msis.zendesk.com and we will help you prepare to have your computer reconfigured to the CoreImage.

3. Schedule



  • If you have questions, you can email inventory@msis.zendesk.com

  • If you are ready to schedule, you can use this same email address to let us know you are ready to have your device migrated to the CoreImage OR you can follow these Device Support Appointment Scheduling instructions to select a time yourself.

  • One of our staff members will get back to you and walk you through the process. You may be asked to:


    • Run a preparatory inventory tool on your computer.

    • Identify anything unique about your setup (Linux device, runs data process for longer than 24 hours, connected to research equipment, etc.)

    • Schedule a time for your computer migration.

Tips!


How do I know if my personal computer is enrolled in AirWatch?

Use the search feature on your mobile device or computer to locate the AirWatch software.

How do I know if my computer is already on the CoreImage?

Core workstations are assigned a unique eight character terminal ID (TermID). Generally, Core workstations have a physical tag attached to the outside of the computer featuring the TermID. More info

What does it mean to reimage my computer?

Once you prepare and schedule your computer migration, one of our staff will back up the data stored on your computer. Reimaging the computer includes installation of basic management tools that allow your computer to receive software and security updates. The process timing varies depending on the complexity of your setup and the amount of data stored on your device. It could take as few as four hours or up to a few days to complete. Loaner computers may be available upon request.

What does the CoreImage look like? What will be different?

There are a few changes you will notice:


  • You will be required to log in using your uniqname and Level-2 password.

  • Your computer will restart every night to install software and security updates. This can be delayed upon request. Laptops will receive maintenance updates when reconnected to the network.

  • Standard software will be installed, including the Microsoft Office suite.

Need help?


Contact the Service Desk: 734-936-8000, option 9.