'At-the-Elbow' Device & Network Support

Device Support Connectivity link

'At-the-Elbow' Device & Network Support

If it plugs in and you require assistance, we will come to you and help.

We Can Help With ...

We provide inclusive end-user device support for administrative, academic, and research computing.

We support many things. Here are just a few:

  • Computers, both desktop and laptop.
  • Multi-function copiers.
  • Mobile devices.
  • Productivity applications.
  • Research instrument connectivity.
  • Printers.
  • Backing up your data.
  • Network services.
  • Peripherals (scanners, cameras, etc).
  • Online services, such as shared storage, web services, and web applications.

What Does Our Service Include?

We assist faculty, staff, and students with:

  • Maintaining hardware and software systems.
  • Consultation on solutions.
  • Troubleshooting problems.
  • Helping procure hardware and software.
  • Setting up new IT equipment.
  • Understanding relevant IT-related policies and procedures at U-M and UMHS.
  • Providing user instruction and support.
  • Installing security essentials to keep data safe.

How Do I Get Help?

Go to Get Help to see all the ways to get in touch with MSIS.